Sales Questions.
Q: What kind of servers does DeltaArc use?
A: All our servers are Dell Dual Xeon, running Redhat Enterprise 3. We offer cPanel as control panel.
Q: Do you charge a setup fee?
A: No! We do not charge any setup fee on any of our accounts.
Q: What kind of lines do you use to connect to the internet?
A: We are connected to the internet through multiple gigabit links.
Q: Do you provide cgi-bin access?
A: Yes, all of our accounts come with full cgi access.
Q: Do you offer web design services?
A: Yes! Contact us at sales@deltaarc.net with your questions. We offer a wide range of web design services.
Q: Can I access my domain with and without the "www." ? (ie. Deltaarc.net and www.Deltaarc.net)
A: Yes
Q: Do you have PHP 4.3.10 installed?
A: Yes.
Q: Do you have Perl 5 installed?
A: Yes.
Q: Does DeltaArc offer a reseller program?
A: For more information on our reseller program, please contact us at support@deltaarc.net
Q: Do you allow IRC related programs (ie: eggdrops, ircds, bnc....) or muds to run on your servers?
A: We are not offering any IRC-related services.
Q: Can I use my account for commercial purposes?
A: Yes. The only restrictions we put are the legal laws.
Q: What methods of payment do you accept?
A: We accept Visa, American Express, Mastercard and PayPal.
Q: Do you accept international orders?
A: Yes. We accept orders from all over the world.
Q: What are your technical support hours?
A: 24 hours a day, 7 days a week, 365 days year. We usually answer to support requests within an hour.
Q: What are your sales department hours?
A: Monday to saturday. 8am-8pm EST Time.
Q: In which language do you provide support in?
A: We can answer all your question in either English or French.
Q: Do you offer a control panel?
A: Yes. We use cPanel 9.9.9 (LATEST).
Q: How long will it take to setup my account?
A: All orders are processed within 12 hours or submitted. It usually takes less.
Domain related questions.
Q: What is a domain name?
A: A domain name provides you an identity, or address on the Internet. It helps you to find and to be found. Registering a suitable domain name on the Internet is the equivalent of registering a company name. Once it has been registered, no one else can use that name. Because so many companies have similar names, it is important to register a suitable domain name as soon as possible.
Q: How much does a domain name cost?
A: We charge 10$ per year to register your domain name. This covers the registrar fee.
Q: If I already own a domain name, can I transfer it to DeltaArc?
A: Ofcourse. Drop us an e-mail at support@deltaarc.net if you need help in changing your name servers.
Q: Do I need a domain name to be hosted at Deltaarc?
A: Yes. All of our accounts require a domain name.
Q: Who owns the domain if you register it for me?
A: The customer becomes the owner of the domain, so that means you!
Q: What characters can I use in my domain name and how long can this name be?
A: A domain name must be 67 characters or less including the top level domain suffix, such as .com, at the end. A domain must start and end with a letter or a number and may be composed of letters, numbers, or the dash, "-" character. "Underscores" are not allowed in the domain name.
Q: What are your name servers?
A: ns1.deltaarc.com (207.44.237.92) / ns2.deltaarc.com (207.44.237.93)
Managing domain.
Q: How can I access my control panel?
A: To access your domain control panel, simply direct your browser to http://www.<yourdomainnamehere.com/cpanel . If your domain was hosthq.net, it would be http://hosthq.net/cpanel.
Q: How can I create a pop/ftp/telnet user?
A:
Log on to http://<yourdomain>/admin (ie: http://hosthq.net/admin ) and enter
your main login and password
2. Click on Mailboxes/Users on the left bar.
3. Click on Add User at the top of your screen.
4. Enter the user full name in the FULL NAME field.
5. Enter the desired user name in the USER NAME field
6. Enter the desired password in the PASSWORD field and type it again in the
field below it.
7. Enter the maximum disk space you want this user to be able to access.
8. If you want this user to have telnet, ssh, or ftp access, check the option.
11. Click add and your all set!
Q: How can I create a mailing list?
A:
Log on to http://<yourdomain>/siteadmin (ie: http://hosthq.net/siteadmin ) and
enter your main login and password
2. Click on LIST MANAGEMENT
3. Click on ADD MAILING LIST at the center of your screen.
4. Fill in the name and password of the mailing list.
5. If you want any user to be able to register to your list, check in that
option.
6. If you want unscrubscribed users to be able to post on your list, check in
that option. Note: this is a BAD idea.
7. If you want to subscribe users that aren't on your site, enter the e-mails in
the external recipients box. Separate each e-mail adress by a space or on a
different line.
8. If you want to add users that are on your web site, select them in the
registered user recipients box.
9. Click Confirm Mailing list and your all set!
Q: How can I view my site statistics/usage?
A:
Log on to http://<yourdomain>/admin (ie: http://hosthq.net/admin ) and enter
your main login and password
2. Click on "Site Reports"
Q: How can I backup my files?
A:
Log on to http://<yourdomain>/admin (ie: http://hosthq.net/admin ) and enter
your main login and password
2. Click on 'Backup/Restore'.
3. Enter the email address for the backup report to be sent to.
4. Click 'Backup'.
Q: How can I restore a backup I made?
A:
Log on to http://<yourdomain>/admin (ie: http://hosthq.net/admin ) and enter
your main login and password
2. Click on 'Backup/Restore'.
3. Click on 'Restore' on the horizontal menu at the top.
3. Click on Browse and select the backup you wish to restore.
4. Click 'Restore'.